To remain on the crest of the wave of innovation, IRON has set up a department dedicated to research and development, backed by its founder and the staff who have gradual knowledge transfer over the years and can meet ever growing requirements for technological expertise.
New solutions such as structural-mechanical, electronic and electromechanical analysis of the control systems and management software with the aim of improving and facilitating the work of the operator as well as a full online tele-service that guarantees client assistance directly from IRON’s offices, have been tested (and proved) in a model known as IRON online.

The post sale service is without any doubt the highlight of IRON which, with its large number of machines sold worldwide in more than 40 years, is able to respond to customers with a technical intervention, whether mechanical or electronic, which does not exceed 48 hours time.
In addition, the assistance service "Teleservice" entrusted by the experience of highly skilled technicians is able to instantly diagnose the problem, offering by quick viewer the solution in real time.

A functional warehouse of spare parts, completes the need to escape as quickly as possible any request by a process of computerized management of inventories.
Over 90% of spare parts are available in stock.